Sales People Should Know Flooring Options
Sales people who are selling engineered wood and laminate flooring should be aware of all the standards applying to underlayment, including the product labeling on its packaging, according to one expert in the industry. Bob Pratt of MP Global Products, which is based in Norfolk in the United Kingdom, says that the more sales assistants actually know about the flooring they are selling, the more likely it is that they will be able to convince a customer to purchase the flooring in question.
Pratt says that an understanding of underlayment is of particular importance for sales people, as the different products all have various distinguishing features that can significantly impact on the floor’s overall performance, even affecting how durable the floor may be before requiring wood floor repairs. Because these features are often invisible to the average customer, they need to be talked up by the sales person so that the sale is more likely to become a done deal. The different characteristics of underlayment can affect everything from the simple comfort of walking on flooring, how cold or warm the floor feels under foot, to the smoothness of the surface of the floor and even the transmission of sound within the house. Properly designed acoustical underlayment can dampen and quiet all forms of sound from ambient to impact, and stop noise from a second floor room being transmitted to the room underneath. Certain types of underlayment are also more environmentally friendly than others, which could be another selling point for some customers.